Privacy Policy

Elyzian Travel & Tours Sdn. Bhd.
Company Registration No: 202501015136 (1616551-M)
Registered Address: 84-1, Jalan Wangsa Delima 6, Pusat Bandar Wangsa Maju (KLSC), 53300 Kuala Lumpur, W.P. Kuala Lumpur, Malaysia
Email: elyzianservices@gmail.com

1. Introduction

Elyzian Travel & Tours Sdn. Bhd. (“Elyzian”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website, services, and products.

2. Information We Collect

We may collect personal information directly from you or through our partners when you:

Make an enquiry or booking for our travel, tour, or car rental services.
Register or contact us through our website, email, or phone.
Subscribe to our newsletter or promotions.
Participate in surveys or feedback forms.

The information collected may include:

Full name, identification number, and contact details (email, phone, address)
Passport details and travel documents (for travel bookings)
Payment details and billing information
Company name (for corporate clients)
Any other information you voluntarily provide to us

3. How We Use Your Information

Your personal data may be used for the following purposes:

To process bookings, reservations, and travel-related arrangements.
To provide car rental and chauffeur services.
To communicate with you regarding inquiries, confirmations, and updates.
To manage payments, accounting, and customer records.
To comply with legal or regulatory requirements.
To improve our website, services, and customer experience.
For marketing and promotional purposes (with your consent).

4. Disclosure of Information

We may share your information with:

Airlines, hotels, travel partners, and service providers for booking purposes.
Our business partners, consultants, and agents assisting with operations.
Government or regulatory bodies when required by law.
Our IT, payment gateway, and logistics providers under confidentiality agreements.

We will not sell, rent, or trade your personal data to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against loss, misuse, or unauthorized access.
However, please note that no online transmission or storage system is completely secure.

6. Retention of Data

Your personal information will be retained only for as long as necessary to fulfill the purpose it was collected or as required by applicable laws and regulations.

7. Your Rights

Under the Malaysian PDPA, you have the right to:

Access and request a copy of your personal data.
Correct any inaccuracies in your data.
Withdraw consent to the processing of your personal data (subject to legal or contractual obligations).

To exercise your rights, please contact us via email at elyzianservices@gmail.com.

8. Cookies and Tracking

Our website may use cookies and similar technologies to enhance your browsing experience. You can choose to disable cookies through your browser settings, but some features may not function properly.

9. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of such websites.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact:

Elyzian Travel & Tours Sdn. Bhd.
Email: elyzianservices@gmail.com
Registered Address: 84-1, Jalan Wangsa Delima 6, Pusat Bandar Wangsa Maju (KLSC), 53300 Kuala Lumpur, W.P. Kuala Lumpur, Malaysia